Cryptocurrency Alerting

Frequently Asked Questions

What is Cryptocurrency Alerting?

We are a flexible alerting platform focused on monitoring the Bitcoin and Cryptocurrency space. In addition to market prices, we track exchange listings, trading volume, wallet transactions, whale activity, and other on-chain metrics. Our users set highly customizable alerts, which we actively monitor 24/7. We have become a trusted resource for over 250,000 traders, web3 developers, businesses and crypto-enthusiasts.

How often do you monitor and collect data?

We fully understand that every second counts when it comes to an alerting service. Our system runs 24/7, and we collect data as often as we are allowed. While it varies depending on the exchange and API, we are typically able to collect and alert upon market data within 15 to 25 seconds. Please note that when a new alert is created, it may take up to a minute for our system to begin monitoring it. Blockchain-related data is also obtained in near-realtime, since our Bitcoin and Ethereum nodes are connected directly to the network.

How many alerts can I create?

The number of alerts a user can create depends on their membership plan. The Hobby plan allows up to 3 active alerts at any given time. The Trader plan gives users up to 20, and Pro users have 120. An alert that is disabled or deleted does not contribute to this number. For more information, visit our pricing page.

What is an alert vs a notification?

An alert is something our users create that our system actively monitors (such as a price alert). A notification is the message you receive when that alert condition is triggered/fired.

Do you limit the number of notifications I can receive?

The free plan has a limit on how many notifications you can receive. Paid plans do not limit notifications, with the exception of SMS and Phone calls (view limits), since they are costly for us to send. You will be notified whenever a limit is reached. For more information, visit our pricing page.

Do you support SMS & Phone Call notifications outside the United States?

Yes, we now support SMS & Phone Calls to over 100 different countries! Countries outside the US & Canada are limited to our Pro plan, due to the high cost of sending international SMS & phone calls. View our full list of supported countries.

What blockchains do you monitor?

We support a growing number of blockchains including Bitcoin, Ethereum, BSC, Polygon, Optimism and Avalanche. Visit our supported blockchains page for more information about what services we offer for each chain.

How do browser notifications work?

Browser notifications only work in modern browsers. Once enabled, you will begin to receive alerts on the device that you explicitly allowed browser notifications. Alerts will only be sent to the most recent device that they were enabled for. You do not have to keep this website open in order to receive alerts.

What is a webhook?

Webhook events allow users to receive an HTTP POST message to a URL of their choice. This allows anyone to programmatically react to the contents of an alert message as soon as it is received. Please note that doing this should be done at your own risk. We cannot provide a guarantee that our data sources are always 100% accurate, despite that being our goal.

For an exhaustive explanation on Webhooks, go here. To get started, check out our guide.

What is the format of your webhook alert messages?

Visit our Webhook Reference to view an example JSON message for each of our alert types.

Why can't you monitor my wallet if it's hosted on an exchange?

Wallets hosted on your behalf by an exchange (such as Coinbase, Binance, Kraken, etc) cannot be tracked effectively. These services store your balance in a database, not in a specific wallet created for each user. They may store their coins however they wish behind the scenes. As a rule: If you do not own a private key for your wallet, then you don't really know where your coins are. We will never ask you for your private key.

I'm interested in monitoring a large number of wallet addresses.

We support custom plans for bulk wallet monitoring and address importing. Please get in touch.

I'm having trouble receiving emails from you.

Please allow several minutes for delivery and check your spam folder. You may also need to add to your contact/approval list. Hotmail, Yahoo and AOL can be particularly strict with this. Please contact us if the issue persists.

Can I change my email address?

Sure, just reach out to us and provide the updated address. We'll have that taken care of.

Why do some coins/exchanges appear dimmed out in the dropdown menu?

This happens if the corresponding coin and exchange are not valid together. For example, if you try to create a price alert on the Binance exchange, coins not listed on that exchange will appear faded. Selecting a dimmed out coin will update the selected exchange to one that will work with it.

How do exchange listing alerts work?

Our platform automatically detects when a new asset is listed on any of our 30+ supported exchanges. As we continuously monitor market data, we check if any new trading pairs show up on a given exchange. As soon as we detect one, we send out an alert. Additionally, we also detect when Binance and Coinbase Pro make listing announcements, which happens prior to the actual listing itself. Exchanges are always changing how this process works, and we do our best to adapt to it. We cannot detect listings before they are announced. Continue reading about how our exchange listings work.

How do BitMEX price alerts work?

Since BitMEX is a derivative exchange, price alerts are handled a little differently. By default, we monitor the Perpetual Contract if it exists for a given asset (such as XBTUSD for Bitcoin). Otherwise, we monitor the Quarterly Contract.

Why didn't I receive my alert?

First, make sure that your alert method has been verified. Send yourself a test notification to ensure that you’re able to receive alerts properly. We also have a "cooldown" setting in the options tab when creating an alert — this prevents us from spamming you too frequently. Ensure this is adjusted to a level that you're comfortable with. Add our email address to your contact list. In the case of SMS and Phone calls, make sure that you haven't hit your weekly limit. While we make every effort to deliver notifications as fast and as accurately as possible, we cannot offer strict guarantees about our service. Our platform depends on many third-party services and APIs, which may experience brief outages.

What does the "cooldown" option do?

The cooldown option sets an upper limit on how often a specific alert can get triggered. For example, if you set it to 1 hour, then you will receive at most 1 notification per hour. This prevents us from spamming you with unwanted or redundant notifications.

How are volatility (percentage-based) price alerts calculated?

We compare the highest and the lowest prices from the previous time window and calculate the percentage changes from low to high and from high to low — we then use whichever is bigger. This lets us capture the largest price movement between those two intervals in either direction.

Do you have any resources for the press?

Yes, we're happy to work with journalists to share data-driven analysis on crypto market trends. Check out our press page for more resources and information.

Can I cancel a paid membership at any time?

Yes. To cancel, simply locate the cancel link on your "My Account" screen. Your paid membership will persist for the amount of time you've already paid for.

Do you offer refunds?

Unfortunately, we cannot offer refunds. Please use our free plan to test out the product before you decide to upgrade.

Is my data secure?

Due to the nature of cryptocurrencies, security is a huge priority for us. The best way to keep your data safe is to never ask for it, so we collect as little personal information from our users as possible. We will never ask you for your private key or any other compromising information. All web traffic is encrypted through HTTPS/SSL, and we make every effort to keep our software dependencies up to date. As a best practice, always use a different email address and phone number than ones you may have tied to important accounts.

Do you have an API for developers?

Yes, a REST API is available for our users to automate, extend and combine our platform with other services.

Can I send alerts to multiple phone numbers, email addresses, slack channels, webhook URLs, etc?

No, we currently only support one integration per alerting method per account. For example, While a single account can get notification via SMS, telegram, discord and slack - you cannot add a second phone number or link a second telegram account.

How are volume alerts calculated?

We have a guide dedicated to crypto volume alerts, where we explain exactly how we calculate them.

Can I request a feature?

Absolutely. Click here.

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Alerting MethodsNotification Settings

Receive SMS text message alerts by simply verifying your phone number. Standard SMS rates and some restrictions apply. 200+ supported countries.

Alerts sent to countries outside of the US & Canada are only available on our Pro plan

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Download our app to start receiving push notifications directly on your iOS or Android device:

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Push Notifications can be sent to any iOS or Android device by simply downloading the Pushover app.

Download the Pushover app and create an account:

Enter your User Key so we have permission to send you push notifications:

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Receive direct Phone Calls for alerts that require immediate attention. An automated recording will read your alert out loud when you answer. Never miss an urgent event in crypto.

Alerts sent to countries outside of the US & Canada are only available on our Pro plan

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Browser Notifications allow you to receive alerts right from your desktop — even if the tab is closed! Visit our FAQ for further details.

Simply click "Allow" when the prompt pops up to enable browser notifications in your current browser.

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A Webhook allows users to programmatically react to an alert. It's a way to automate, extend and combine our platform with other services. Visit our FAQ to learn more about webhooks, or check out the quick start guide.

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Integrate your account with a Slack channel in seconds. Once logged in, simply click "Add to Slack", then select a workspace and channel.

Add to Slack

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Link your account with our Telegram bot to receive customizable crypto alerts. Unlike most crypto bots, you create and manage alerts from our web interface. We support both individual users and telegram groups.

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Integrate your account with any Discord server. You'll just need to provide us with a specific Webhook URL to send you messages. Click here for a quick guide.

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Send $ USD worth of crypto using any of the addresses below. Once the transaction is confirmed, you will receive a one-year subscription to our plan.

Bitcoin QR Code 1ENmwWhi5RDvZFsfF2y1bQgVbZpMzc5hTu
Dogecoin QR Code DNMryCXxVxL3kf3w49ebqTwtqFqy3xueLt
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Bitcoin Cash QR Code 1ENmwWhi5RDvZFsfF2y1bQgVbZpMzc5hTu
BNB Smart Chain
BSC QR Code 0x72c930652AcbcAc0ceFeA1e5b8e2D83A48523a9E
BSC QR Code DbH4SxX6bvhJtmhZQ2WVChec8PAxC8iKX5YEfw9brkRC
Ethereum QR Code 0x72c930652AcbcAc0ceFeA1e5b8e2D83A48523a9E
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You must allow Browser Notifications before this alert can be received.
You still need to provide us with a valid Webhook URL before this alert can be received.
You must link a Slack Channel before this alert can be received.
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